Legal Statement

Privacy and Security Policy

  1. A record of your visit logs the following information for statistical purposes - the user's IP address, the date and time of the visit to the website, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify an end user or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs. This information is analysed at the end of each month to determine the Site's usage statistics.
  2. The Site retains the e-mail address of people who send E-mails when purchasing products for the purpose of sending a response. They are stored in a secure area within the sites database and will not be used for any other purpose, nor disclosed without your consent.
  3. Your personal information will not be disclosed to a third party.
  4. Your credit card payments are processed securely via PayPal. When proceeding to the checkout screen your transaction details are protected under 128 bit SSL encryption for transfer to the payment gateway.
  5. Customers credit card details are not stored by the website.

Terms and Conditions of Sale

The use of this site is governed by the TERMS AND CONDITIONS OF SALE set forth below.
Your use of this site or purchase from Designer Muscle P/L indicates your acceptance of these terms and conditions.
Designer Muscle P/L reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Designer Muscle P/L is the service provider.
Customer is the person or organization who purchases or seeks services from Designer Muscle P/L; it is also referred to as "you".

Placing an Order

All orders placed are subject to confirmation and acceptance by Designer Muscle P/L.
Additions cannot be made to online orders once they have been confirmed.

Online Pricing

All prices listed on the web site are for internet orders only.

Therefore:

Prices advertised on the website are not necessarily prices available in the retail outlet
Prices available in retail outlet will not be matched by the website

Stock Availability

If a product is not listed on the web site then its not available for sale with online orders.

Order Cancellations

Any attempt to cancel an order must be made within 24 hours.
Cancellations attempted after the order has been dispatched will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Payment

Payment Types accepted

For on-line orders, accepted payments include:

  1. Credit Cards (Visa/MasterCard)
  2. Credit Card Surcharge
  3. Currently there is no surcharge, for Visa/MasterCard.

Payment variations

If an order is modified or cancelled, where possible Designer Muscle P/L will return any overpayment.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products may not be identical to the images.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team

Exchanges and Refunds

We do not refund returned products so choose carefully. Authorised returns will result in a replacement product or a credit note.

All Returns must be authorised by following the "Returns Procedure". We offer a return policy on products that are classified as following:-

  1. "Damaged in Transit"
  2. "Incorrectly Shipped"
  3. "Unopened Product"
  4. "Faulty Product"

Otherwise due to the health risks from tampering all products are considered to be sold on a "No Return Basis".

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, or other contract or statute.

Examples of conditions under which we would accept opened product are:-

"Damaged in Transit" product.


Product which develops a fault due to a cause occurring prior to purchase.

Product that could be considered to be of un-merchantable quality.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed.

Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by the Trade Practices Act 1974 (Cwlth) or any other applicable legislation, that cannot be (or have not been) excluded by agreement. This Returns Policy must be read subject to such warranties and conditions, and all references in this Returns Policy to "statute" refer to statutory provisions that cannot be (or have not been) excluded by agreement. Designer Muscle P/L HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This Returns Policy forms part of, and is to be read in conjunction with, Designer Muscle P/L Terms and Conditions of Sale.

Designer Muscle P/L may, at its sole option, revise any part of this Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

Designer Muscle P/L does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy or other contract or statute.

If you still have questions after reading our Returns Policy, please do not hesitate to contact us at info@designermuscle.com.au

Return Procedure

You will need to supply the following information, most of which will be on your packing slip or invoice.

Name and contact details of original purchaser.

Our reference number

Name of product to be returned

Date on packing slip or invoice

Reason for return

Your name and contact details.

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

The product-shipping carton should be addressed to the following address (unless otherwise directed):

Designer Muscle P/L

PO Box 434

Annerley QLD 4103.

For "Damaged in Transit" or "Incorrectly Shipped" product, Designer Muscle P/L will arrange for the product to be picked up for return to our plant. The method might vary depending on the product. For all other returns, subject to any rights the customer might have or otherwise under contract or statute, the customer is responsible for all costs associated with return of the product to Designer Muscle P/L and Designer Muscle P/L will not pay or reimburse any associated costs.

Designer Muscle P/L recommends that products returned by post be sent by registered or certified mail. Designer Muscle P/L accepts no responsibility for loss or damage occurring in transit on return to Designer Muscle P/L.

If a product is not "Damaged in Transit" or otherwise returnable under this Returns Policy, and is not returned to us in the original unopened packaging, it may be returned to you at your cost. If your product is not defective or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer's warranty or other contact or statute, Designer Muscle P/L reserves the right to refuse any returns that:

  • are not returned in their original packaging,
  • show signs of physical damage to the product or its packaging.
  • Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Damaged in Transit Product

In the event that you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from Designer Muscle P/L to you - you should:

  • refuse to accept delivery of the product,
  • direct the courier to "Return goods to sender" and
  • notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure). To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned to Designer Muscle P/L within 7 days of purchase.

If it is reasonably determined by Designer Muscle P/L that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

For products which are determined by Designer Muscle P/L to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product"), you should notify our Customer Service staff immediately upon receipt of the product.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).
For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Designer Muscle P/L.

If it is found by Designer Muscle P/L that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Unopened Product

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances Designer Muscle P/L can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Desginer Muscle P/L.

You must contact our Customer Service staff within 7 days of shipping of the product; otherwise, we cannot authorize a return.

You will need to package and address the product for return in accordance with the above procedures (see Return Procedure).

You will need to arrange for return delivery of the product to the address listed in the above procedures. Designer Muscle P/L will not pay nor reimburse any costs associated with a customer-organized shipment of "Unopened Product".

For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If it is found by Designer Muscle P/L that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Faulty Product

In the event that the product you have received is faulty on receipt, you may be able to return it under the "Damaged in Transit Product" procedure above. Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

  • you will need to package and address the product for return in accordance with the above procedures and
  • you will need to arrange for return delivery of the product to Designer Muslce P/L at the address listed in the above procedures.
  • Designer Muscle P/L will not pay or reimburse any costs associated with a customer-organized shipment unless it agrees to do so or is required to do so under this Returns Policy.

These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

No Return Basis

The term "No Return Basis" means that, unless the product is "Damaged in Transit", "Incorrectly Shipped" or other contract or statute, the product will not be accepted for return.

Examples of products sold on a "No Return Basis" include:

  • All health supplements
  • Products with a "No Return" label.
  • Products specially ordered for a customer.
  • Product listed on the packing slip or invoice as "No Return".


Examples of conditions under which we would accept "No Return Basis" product are:

  • "Damaged in Transit" product.
  • Product that could reasonably be considered to be of un-merchantable quality.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Delivery Times

Delivery Arrangements

Orders are delivered within Australia by Australia Post. There are currently no arrangements to ship internationally other than to New Zealand & Australia. All parcels will have to be signed for at the time of delivery. Deliveries to an unattended address will be left a note indicating pickup details at a nearby Post Office. Goods picked up at the Post Office will still need to be signed for, but by anyone who can provide proof that they live at the delivery address or are authorised to do so.

Delivery Charges

Postal charges are calculated based on the weight of the Parcel(s) and the delivery address postcode. Designer Muscle P/L reserves the right to alter this fee if the website calculation deviates significantly from the real shipping price. Designer Muscle P/L does not add anything to the shipping cost for handling, but just passes on the cost estimated by Australia Post to you. The shipping weight of a parcel is the real weight of the product and its packaging. A 1kg Whey Protein powder product contains 1kg of whey protein, but including its container and its packaging for delivery may weigh 1.4kg.

Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods.

Depending on the delivery arrangements the cost for any re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Delivery Times

Designer Muscle P/L will make every effort to deliver on time.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If a delivery attempt has been made to an unoccupied address, then the order will be taken to local Post Office or for pickup. No further attempts will be made to deliver directly to the delivery address.

Delivery times are in business days, Monday to Friday excluding Public Holidays.

Delivery times exclude Merchant's order processing time. The delivery time estimates do not include Merchant handling time (e.g. to authorise an order and process it through the warehouse).

Delivery times are independent of the weight or dimensions of a parcel.

In rural and regional areas of Australia, delivery to final destinations may take longer. If in doubt please check with your local Post Office.

Disclaimer

Information and statements on this site are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.

The information on this site is not a substitute for medical advice. Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when taking any vitamins or supplements.

Designer Muscle Pty Ltd shall not be liable for any consequential damages that result for the use of, or the inability to use, the materials of this site including training videos, training tips or nutrition advice. Always seek the advice of industry professional before taking part in exercise.

You take full and total responsibility for what you do with this information on the website and any resulting outcomes from your actions.

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